Foundation for National Parks & Wildlife Refund Policy

Stocking Levels

Whilst Foundation for National Parks & Wildlife work to maintain sufficient stocks to fill your order, occasions may occur when we are unable to fulfill your order. You will be notified by email if this is the case. At all times it is at our discretion whether we fill any orders.

Payment and Credit Card Processing

We accept Mastercard and Visa credit cards. Foundation for National Parks & Wildlife uses a 128 bit SSL certificate to protect the transmission of your private information.

Delivery

Please allow up to 14 working days for delivery of your order. If you would like to check the delivery time for a particular item please contact our mailing house.

Photography

The product images used on this website should be viewed as a guide only, as varying computer monitors display their colours differently. The actual Buddy, or its clothing, may vary slightly in colour in reality.

Warranty

All products purchased from Foundation for National Parks & Wildlife carry the full manufacturer's warranty. Any warranty claims can only be made by the original purchaser. Please contact our mailing house by email regarding any warranty questions.

Refused Deliveries

Any refused deliveries will be charged a 20% restocking fee and credited less the original delivery costs.

Lost or missing Shipments

Lost or missing shipments must be reported to our mailing house within 5 business days of the expected delivery date (please allow 14 working days). Should our freight company show the lost or missing package as having been delivered, we will require an affidavit attesting to the fact that the package was not received by you. Any unreported lost or missing shipments are the responsibility of the customer and Foundation for National Parks & Wildlife assumes no liability for unreported lost or missing shipments.

Damaged Shipments

Should you receive a damaged product, please contact our mailing house immediately. Please do not discard any damaged packaging. We will pick up the damaged package, and we will send out a replacement, when the damaged item is inspected. Please report any damaged deliveries within 5 business days of receipt. Any unreported damaged shipments are the responsibility of the customer.

Return to Adopt a Buddy Home